BA debacle: Why the chief executive should resign
UKIP Transport spokesman Jill Seymour today called for the resignation of British Airways chief executive Alex Cruz following the catastrophic failure of its computer systems over the bank holiday weekend.
She said: “British Airways represents the United Kingdom across the globe, and this disastrous failure has tarnished not only the reputation of the airline, but Britain as well.
“Alex Cruz certainly had his head in the clouds when he made the business decision to outsource BA’s IT systems and customer service personnel to India. It shows total lack of understanding about the company he heads.
“British Airways is a premium brand where excellent customer service should be a priority.
“This certainly is not the case any more with BA, where stranded passengers were left with zero information, and lack of any communication to be able to make an informed decision on their best option.
“It now transpires that some compensation is available – but this does not compensate the many thousands of passengers still trying to locate their luggage, and having their dream holidays and business trips destroyed.
“This is simply not good enough for the UK’s flag carrier, and if changes need to be made, it must start at the top.”